Privacy Policy

Last Updated:

1. Introduction

At Birmingham Tech Guy ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our repair services or visit our website.

2. Information We Collect

We collect information necessary to perform repairs and communicate with you:

• Personal Details: Name, phone number, email address, and home address (for pick-up/drop-off services).
• Device Information: Passcodes (required for testing), device model, serial number/IMEI, and details of the fault.

3. How We Use Your Information

We use your data solely for:

• Communicating with you regarding your repair status.
• Diagnosing and fixing your device.
• Processing payments and invoicing.
• Internal record keeping (as required by UK tax law).

4. Device Data & Security

We treat your device data with the utmost confidentiality. We do not access, copy, or view your personal photos, messages, or apps unless explicitly required to demonstrate a successful repair (e.g., testing the camera app). We recommend backing up your device before handing it over for repair.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may only disclose information if required by law.

6. Cookies

Our website may use standard cookies to improve user experience and analyze site traffic. You can choose to disable cookies through your browser settings.

7. Contact Us

If you have questions about this privacy policy, please contact us:

Birmingham Tech Guy
📍 11 Herons Way, Selly Oak, Birmingham B29 6TR
📞 07591694304
📧 birminghamtechguy@mail.com